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- Question: Do I need to create an account to place an order?
- Question: What payment methods do you accept?
- Question: Why is the status of my order ‘Incomplete’?
- Question: How do I cancel or amend my order?
- Question: My order says it is ‘processing’, what does that mean?
- Question: Where do you deliver to?
- Question: How much is delivery?
- Question: How long is delivery?
- Question: Can I track my order?
- Question: Do you offer alternative shipping?
- Question: I really want my order tomorrow or on Saturday, do you offer Next Day Delivery or Saturday Delivery?
- Question: When I pre-order an item do you guarantee that it will be delivered on release day?
- Question: I made a pre-order and the price has now been reduced since I placed my order. Do I need to cancel it and place it again?
- Question: I want to pre-order an item from you, when will you take payment for it?
- Question: How do I return something?
- Question: The item I want is out of stock, can I place an order and you send it to me when it comes into stock?
- Question: Will GAMERSBOX stores match the prices on the website?
- Question: Why do you sell as bundles?
- Question: Can I change the games that are offered in the bundles?
- Question: What happened to the offer I saw yesterday?
- Question: I still haven’t found what I am looking for! What next?
- Question: Why do we have a different cover?
- Question: Do I need to create an account to place an order?
Answer: You have two options when placing an order with GAMERSBOX, you can both place your order and register with us, or, you can place your order and choose not to register with us.
If you choose not to register then you will not be able to check the status of your order and you details will not be stored and if you do wish to place another order with us then you will have to re-enter your details again. If you do choose to register then you will be able to check the status of your order and see what stage of processing your order is currently at.
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- Question: What payment methods do you accept?
Answer: We accept all major credit and debit cards and PayPal.
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- Question: Why is the status of my order ‘Incomplete’?
Answer: This happens when an order has not successfully been completed. You will not be charged for these orders and they will not be processed.
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- Question: How do I cancel or amend my order?
Answer: Unfortunately, there is no way to cancel or amend your order online. In order to make changes, you will need to email us with your changes and we will reply shortly.
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- Question: My order says it is ‘processing’, what does that mean?
Answer: Processing means that we have received the details of your order and it is currently being picked and made ready for shipment. Following this your order progress will be read ‘dispatched’ and you can expect delivery as per the delivery timescales stated.
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- Question: Where do you deliver to?
Answer: We currently deliver to the UK, Europe, Asia, Australia & New Zealand.
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- Question: How much is delivery?
Answer: We currently offer free ground delivery on all games and accessories, except for certain items and large orders which may result in an extra delivery charge. If this applies it will be displayed for you at the point of checkout. Hardware and large orders will be subject to courier delivery and a delivery charge. We also offer free ground delivery on all pre-ordered items.
We also offer the option for First Class Delivery for £2.99
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- Question: How long is delivery?
Answer: Normally, our ground delivery times are 6 to 9 working days from the date of order being despatched. First Class Delivery option is 1 to 3 working days.
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- Question: Can I track my order?
Answer: If your order has been sent via courier then it is possible to track your order. Simply email us and we will track your order for you.
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- Question: Do you offer alternative shipping?
Answer: Yes, with some orders we will allow you to ship to an alternative shipping address from the billing address. When placing your order you may be given the option to change the shipping address, if the option is not there then we will not be able to change the shipping address for your order.
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- Question: I really want my order tomorrow or on Saturday, do you offer Next Day Delivery or Saturday Delivery?
Answer: Unfortunately, we do not offer Next Day Delivery or Saturday Delivery.
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- Question: When I pre-order an item do you guarantee that it will be delivered on release day?
Answer: At GAMERSBOX we do strive to have all pre-ordered items delivered on release day. To help ensure this, we dispatch all pre-ordered items a day to two days before the release day.
However, we are not liable for delays with the courier or the postal service when your items are delivered and because of this, we offer no guarantee that your pre-ordered items would be delivered on release day.
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- Question: I made a pre-order and the price has now been reduced since I placed my order. Do I need to cancel it and place it again?
Answer: No, there is no need for you to cancel your current pre-order. If the price lowers before that item is released then you will be charged the lower price.
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- Question: I want to pre-order an item from you, when will you take payment for it?
Answer: We will take payment for pre-orders as soon as the order is placed.
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- Question: How do I return something?
Answer: Should you need to return an item to GAMERSBOX you will need to call us on email us.
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- Question: The item I want is out of stock, can I place an order and you send it to me when it comes into stock?
Answer: No, unfortunately we can not reserve items that are out of stock.
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- Question: Will GAMERSBOX stores match the prices on the website?
Answer: No. GAMERSBOX stores will not match the prices on the website.
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- Question: Why do you sell as bundles?
Answer: After listening to our customer’s needs, we have decided that the best way of offering excellent products with excellent prices is to package these together as bundle deals. We strive to offer a wide range of these to our customers so that they may be able receive the most from their orders with GAMERSBOX.
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- Question: Can I change the games that are offered in the bundles?
Answer: No, unfortunately the games offered in the bundles cannot be changed.
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- Question: What happened to the offer I saw yesterday?
Answer: If the offer is no longer available for viewing on the website then it has most likely ended. Our offers can change or be removed completely from the website at any time without notice.
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- Question: I still haven’t found what I am looking for! What next?
Answer: If you still need assistance, then drop us an email.
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- Question: Why do we have a different cover?
Answer: Game cover my differ from those shown on the website as covers shown are provided from the publisher and may not represent exact released game cover due to last minute changes etc.
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